Customer FAQ

Thanks for ordering from the Multicultural Family Institute! But sometimes things go wrong.

  1. I cannot order from Singapore!
    PayPal blocks certain countries and currencies, for reasons beyond our control. Try using a credit card to make your payment. If you still cannot pay, please contact us to find a solution. (Other countries which might be blocked include Chile and Ukraine.)
  2. I paid via PayPal but I can’t find my download!
    Sometimes customers who buy via PayPal do not get their download, due to hosting issues. Use the contact form (below) to get your genogram.
  3. I paid twice!
    Contact us, and we will refund your extra payments.

We are open on weekdays, but often check messages on weekends, so we will try to reply within one day or less.


Your Shopping info: